Frequently Asked Questions
Everything you need to know about your STRAYE experience.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that sale items are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship STRAYE gear worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through after-pay services.
Are your sneakers vegan-friendly?
Many of our styles are 100% vegan, utilizing high-quality canvas and synthetic materials. Please check the individual product descriptions for specific material details.